Shipping policy

SHIPPING POLICY

Last updated: August 10, 2026

Shipping cost
Shipping is free on every order, to every country we deliver to. You will never be charged for delivery at checkout. The only charges that can ever apply are import duties or taxes levied by your own customs authority, and the cost of a second dispatch if a parcel comes back to us because the address was wrong. Both are explained below. If your country is not one we deliver to, it will not be available at checkout.

Processing
Orders are prepared and handed to the carrier within 1 to 3 business days. Orders placed at the weekend or on a public holiday are processed on the next business day.

Delivery
Delivery time is counted from dispatch, not from the moment you order. Once your order leaves the warehouse it normally arrives within 7 to 15 business days, depending on destination. From order to doorstep that is usually 8 to 17 business days.

Delays
These windows are estimates based on carrier performance, not guaranteed dates. In exceptional cases delivery reaches 20 business days from dispatch or longer, most often because of customs clearance, carrier backlogs, remote addresses, peak periods such as Black Friday and Christmas, industrial action or severe weather. If your order passes 20 business days from dispatch, email getbookglow@outlook.com with your order number and we will open an enquiry with the carrier and keep you updated until it is resolved.

Tracking
A tracking link is emailed to you as soon as your order ships. The first scan can take 2 to 5 business days to appear while the parcel moves through the early stages of the network, so an unchanged status in that period is normal. If nothing has updated after 5 business days, contact us.

Delivery address
Please check your address before completing your order. We can only amend it before dispatch, so tell us straight away if you spot a mistake. If a parcel is returned to us because the address was incomplete or incorrect, we will contact you to arrange a second dispatch, and the cost of sending it out again may be charged to you.

Import duties and taxes
Orders shipped outside the United States may be subject to import duties, VAT or customs charges applied by your local authorities on arrival. These are set by your government, are not collected by us and are not included in the price, so they are payable by you. We cannot estimate them in advance, cannot refund them, and cannot declare a lower value or mark a parcel as a gift.

Parcels marked delivered but not received
Check with neighbours, household members and your local depot first, as parcels are often scanned early or left in a safe place. If it still has not appeared, contact us within 7 days of the delivery scan and we will open a claim with the carrier.

Parcels damaged in transit
Email us within 7 days of delivery with photographs of the item and of the outer packaging. We will replace or refund it at no cost to you.

Multiple item orders
Orders containing more than one projector may be split across parcels and arrive on different days. If part of your order has arrived, the rest is still in transit.

Contact
Email getbookglow@outlook.com with your order number for anything to do with your delivery.