Contact information
CONTACT US
Our support team is here to help with anything you need, before or after your order.
Email
getbookglow@outlook.com
Response time
We reply within 24 hours on business days. Messages sent at the weekend or on a public holiday are answered on the next business day.
Order enquiries
Please include your order number and, where the item is damaged or faulty, clear photographs of the item and of the packaging. It lets us resolve things in one reply instead of three.
What we can help with
Order status and tracking, delivery questions, changing an address before dispatch, returns and warranty claims, product and compatibility questions, and anything to do with your payment.
Before you write
Most answers are already on our Shipping Policy and Returns and Refunds pages, including delivery times, tracking updates and how to open a claim.